Legal
Privacy Policy
Your privacy is important to us. This policy explains how we handle your information.
Last updated: 20 June 2026
1. Introduction
Royal Dental Clinics ("we", "us", or "our") operates the website drchiragchamria.com ("Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our services. By using this Website, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
2.1 Information You Provide
- Consultation & Contact Forms: When you fill out a consultation request or contact form, we collect your name, email address, phone number, and any medical or treatment-related information you choose to share.
- Second Opinion Requests: When you request a second opinion, we may collect diagnostic images, treatment plans, and medical history that you upload or share.
- Email Correspondence: If you contact us via email, we retain the content of your messages and our responses.
2.2 Information Collected Automatically
- Usage Data: We automatically collect information such as your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
- Cookies & Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. See Section 7 for details.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and consultation requests.
- Schedule and coordinate appointments.
- Provide you with relevant information about our treatments and services.
- Improve and optimise our Website's content and user experience.
- Analyse website traffic and usage patterns.
- Comply with legal obligations and protect our rights.
4. Data Protection & Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, and restricted access to personal data.
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Third-Party Services
We use the following third-party services that may collect and process your data:
- Google Analytics: We use Google Analytics to analyse website traffic and usage patterns. Google Analytics collects information such as your IP address, browser type, and pages visited. This data is processed in accordance with Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Zoho Forms: Our consultation booking and contact forms are powered by Zoho. Information submitted through these forms is processed and stored by Zoho in accordance with Zoho's Privacy Policy.
- YouTube: Embedded videos on our Website are served by YouTube (Google). YouTube may set cookies and collect data in accordance with Google's privacy policy.
6. Patient Data
Any clinical or medical information shared with us — whether through online forms, email, or in-person consultations — is treated as confidential patient information. We handle patient data in accordance with applicable Indian medical privacy regulations and professional ethical standards.
Patient medical records are not shared with third parties except where required by law, or with your explicit consent (for example, when coordinating care with another healthcare provider).
7. Cookies
Cookies are small text files stored on your device when you visit our Website. We use the following types of cookies:
- Essential Cookies: Necessary for the Website to function properly (e.g., form submissions, security).
- Analytics Cookies: Used by Google Analytics to understand how visitors interact with the Website. These cookies collect anonymised data about page visits and user behaviour.
- Marketing/UTM Cookies: Used to track the effectiveness of our marketing campaigns by storing UTM parameters from referral links.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Request your data in a structured, commonly used format.
- Right to Object: Object to the processing of your personal data for certain purposes.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
9. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Consultation form data is retained for the duration of the patient relationship and in accordance with medical record retention requirements.
10. Children's Privacy
This Website is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be indicated by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Website after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
- Email: [email protected]
- Phone: +91 99712 90903
- Address: Royal Dental Clinics, 79, V Mall, Thakur Complex, Kandivali East, Mumbai 400101, Maharashtra, India
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